What to expect

Messages come to the North Pole Window inbox. There is no live chat and no phone line on this site. We read what arrives and reply when we can.

To leave the Holiday 2026 waitlist, say so here or write from the same email you used to join. To ask about the privacy of a parent account or a window, include the email on the account. You do not need to send a child’s full name.

You can also write directly to hello@northpolewindow.com.